- What are Activities or Services?
- Booking Help
- Hosting Help
- Top host questions
What are Activities or Services?
Activities can range from leisure excursions to educational or sports related events. The same can be said about Services, which range from professional businesses to part time enthusiasts. These are designed and managed by the hosts of the activity. Hosts give their guests unique experiences to places and communities around the city.
Hosts can offer both immersions and one day activities. Immersions happen over multiple days and are offered as is—the schedules can’t be changed. While one day activities can last just a couple of hours. All activities can range from workshops to tours, and are available for various skill levels and interests.
If you’d like to reserve a spot for an activity, learn how to book an activity. You can also learn how to host an activity.
Ready to host an activity?
Take the next step towards sharing your favorite activity with guests.
Booking an Activity
See who can attend an Activity, what’s included in the reservation, and how to find, book, or cancel it.
How do I book an Activity?
Use the Here & there app on your iOS or Android phone or tablet to book an activity. When you open the app, look for the activity you are interested in. Then, choose a specific city and dates, or browse through all activities.
Hosts can offer both immersions and one day activities. Immersions happen over multiple days and are offered as is—their schedule can’t be modified. However, there are other options which can last a couple of hours.
What requirements do I need to be aware of before booking an activity?
You must comply with local laws and regulations when you go on an activity.
Any other specific license (ex: scuba certification, driver’s license) that’s required for an activity will be listed by your host in the activity description section.
Also keep in mind that some activities require different skill levels.
Before you book
Make sure to review the guest requirements and any other requirements specified by the host. These could include age limits or skill level.
Booking additional activities
You can book as many activities as you want during your trip—be sure to cross-check schedules to avoid bookings that overlap.
What's included in an activity?
You’ll see information about what is or isn’t included by your host on the activity page. Inclusions vary for each one.
Is Accommodation Included?
Accommodation is not included with activities. On rare occasions an immersion might include a one-night accommodation. Check the “What’s Included” section of the activity page to confirm if accommodation is included with the activity.
Can I book an activity for someone else?
You can only book an activity for yourself, or for you and any additional guests you bring and pay for.
For some, you may be notified by email that you and any guests you invite need to have a Here & there account before they can attend.
What is the activities cancellation policy?
An activity is fully refundable if:
You cancel within 24 hours of reserving it.
You cancel at least 30 days before its scheduled to start.
Cancellations related to weather
Hosts plan for changes in the weather and will try to continue the activity as planned, even in bad weather. If severe weather conditions make it unsafe for you and your host to continue as scheduled, the host may adjust the itinerary. If the activity is substantially changed or canceled altogether, you can request a refund by contacting us after the activity has ended.
What happens if my host cancels his/her activity?
In the unlikely event in which your host cancels their activity you will get a full refund.
Paying for your reservation
Learn how to pay, when you’re charged, and how to fix payment issues
When am I charged for a reservation?
Your payment information is collected when you submit a reservation request. Once the host accepts your request, or if you book an instant reservation, your payment method will be charged for the entire amount at that time.
Whether the reservation is two days or two months away, we hold the payment until 24 hours after check-in before giving it to the host. This hold gives both parties time to make sure that everything is as expected.
What Payment Methods can I use?
Paypal is our payment processor at this very moment. We will be adding Credit and Debit Card payment providers soon.
What are the pricing & fees?
Our charge is currently 15% on top of the fee of the service / activity.
Why should I pay and communicate through Here & there directly?
Paying and communicating through Here and There helps ensure that you're protected under our Terms of Service, cancellation and refund policies. It also makes it easy to find and reference important reservation details like an activity´s address, your itinerary, attendees, and other useful information. We can’t provide these benefits if your Activity isn’t booked and paid for directly through Here and There.
Paying or communicating outside of Here and There also makes it harder for us to protect your information and puts you at greater risk of fraud and other security issues, such as phishing.
Your profile Is your identification all throughout Here and There’s platform. This Profile must be as accurate as possible, it is very important for the Activity providers to know who they are expecting.
It is very important for the Here and There community that we review each and every one of the activities we go to. This will help other users know what to expect.
Should I Host an Activity?
Here & there was created for all of us, whether you are a freelance service provider, tour guide, tutor or even just organizing an event between friends.
We believe that anybody with a particular set of Skills, a dream, a passion, or simply a beloved extracurricular activity should host an Activity!
It is the perfect way to make new acquaintances, get exposure to your current business, make an extra source of income and perhaps even discover a new career path.
How to Host an activity?
All you need to do is register an account, set up your profile and create your Activity. This can be done from the desktop version or the app.
Choose the time, the place the add-ons you might include, upload your greatest picture and set your price!
Your Activity would then be available to all of the users eager to get to know you.
Top host questions
How will users find my activity?
Here and there uses geolocation technology which enables anybody nearby to find your activity.
In addition, when someone is planning a trip to the destination of your Activity they will be able to book your Activity in advance!
If your Activity is among the trending activities, users in the area will receive push notifications reminding them to try it out!
Can I boost my activity´s exposure?
After you create your activity you will be redirected to your listings.
Next to each Activity´s description you will see a “boost activity” button.
You can then choose how many days your activity will be shown among the promoted activities.
What basic requirements should my activity have?
As any service provider, there are a minimum of standards that anybody has to comply with.
- The description of your activity needs to be accurate and close to reality.
- The picture uploaded needs to represent your activity. No misleading images are allowed.
- If you host an activity you have to honor the reservations and show commitment to your guests. Be on time, be polite and professional.
- If your activity receives bad reviews or too many low-star rating, your activity will be reviewed by Here and there´s quality assurance personnel.
Can I cancel my activity?
We suggest not to cancel an activity unless strictly necessary.
Your payout will be refunded to the user and you might be exposing yourself to a bad review and/or rating.
If the reason you are canceling is an extenuating circumstance you contact us and we will send an email to the users explaining the situation. This will most likely help your ratings.
On the other hand, outside accepted exceptions, if this happens on more than one occasion, you might receive a penalization and your experience could be suspended, resulting in a revision of your account.
What happens if my guest(s) cancel?
If your guest(s) cancels their reservation, we´ll notify you and automatically update your calendar.
Once this is done, other guests will be able to book your activity.
Unless the cancellation qualifies as an extenuating circumstance guests will be refunded according to your cancellation policy.
Your calendar and Listing
Can I change the pricing & availability of my activity?
- Yes, you can edit the price of your Activity. That will only be changed for the future reservations and not the ones that have already been made.
- You can only change the availability of an activity when you have 0 registrations for it.
In case you want to change the dates or times of the activity when you already have attendees for it, you might be subjected to cancellation policy and users might be refunded.
We suggest to plan ahead when making changing to an activity that is already established and receiving reservations. If this change turns out to be an inconvenience for your guests, they could leave a bad review or request a refund.
Responding to inquiries & requests
We are more than happy to serve as the middle man between user and host, make sure to email us as: email@example.com, with the name of the activity as the email’s subject.
In future versions of the platform, we expect to integrate messaging to facilitate this communication.
Deactivating your listing
You can edit your listing at any time.
Once created, if you want to pause it or delete it, for security reasons, you have to send us an email stating so.
We will then edit, delete it or snooze, depending on your request.
How payouts work
Here and there pays on Net15 terms. Twice every month.
The activities that are completed 5 days before the middle and beginning of the month will be paid on those dates.
- Payments will take place every 30th/31st and 15th of every month.
- The payments will include any activity completed 5 days before payment date.
- You will get paid on the 15th of March for the activities completed from the 26th of February to the 10th of March.
- You will get paid on the 31st of March for the activities completed from the 11th of March to the 25th of March.
Adding payout info
At this moment Here and there will make the payouts to your Paypal Account, which you can then withdraw directly to your bank account without additional charges.
It is very important to make sure that the email you used to register the account is correct.
In future versions of the platform we plan on integrating payments directly to bank accounts and other wallets.
Do I need to pay taxes on the income earned?
Here & there can’t provide tax advice, you will want to consult a tax professional in your home country.
Your profile needs to be clear and your picture recognizable.
Upload a picture without sunglasses, hats, or any other accessories that might make it more difficult to recognize you.
If we suspect that your profile might be fake, we hold the right to ask for identification such as a picture of your ID. This is only a precautionary measure for us to make sure it is really you.
It is very important to keep your password secret and private at all times.
In case you believe your profile might be in jeopardy please contact us ASAP. We will send you a link for you to change your password and we will monitor any suspicious activity.
In a community where quality is of the outmost importance, reviews play a very important role.
- If your activity is among the best reviewed, it will appear on the “trending activities”, this will automatically place you at the top of your region’s activities.
Users from the same geolocation will receive push notifications once a week, reminding them to check your activity out!
- On the other hand, if your activity receives too many bad reviews or ratings, our QA department will review your activity and may contact you. Your activity might be disabled or temporarily inactive until the problems are resolved.